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Inactive Account Policy

STOCKOLOGY SECURITIES PRIVATE LIMITED

Treatment of inactive accounts — time period · client assets · reactivation procedure

SEBI Mandatory Observation

Stockology Securities Private Limited has framed this policy in accordance with SEBI guidelines and NSE directives on the treatment of inactive client accounts. This policy is applicable to all clients registered for any segment.

Definitions & Review Cycle

Inactive / Dormant Account

No trades for 24 consecutive months

A trading account with no purchase or sale transactions for a continuous period of 12 months or more, and no pending financial obligations.

Review Cycle

Quarterly system review of all accounts

The Compliance team reviews all accounts every quarter and flags those meeting the inactivity criteria. Clients are then notified within 7 days.

Policy Key Aspects

1

Time Period

Account is classified as inactive after 24 consecutive months of no trade activity. Client is notified within 7 days of the quarterly review identifying the account as inactive.

2

Return of Client Assets

All securities remain in the client's demat account. Any idle funds in the ledger are returned to the client's registered bank account as per SEBI settlement guidelines. No fees charged for inactivity.

3

Reactivation Procedure

Client may reactivate by submitting a written request along with updated KYC documents. Account is reactivated within 2 working days of successful verification.

Step-by-step Reactivation Process

01

Submit Request

Email :- support@stockologysecurities.com or visit our office with a signed reactivation form

02

Submit KYC Docs

PAN, Aadhaar, address proof, latest bank statement, passport photo (if not updated in 2 years)

03

KYC Verification

Documents verified and KYC updated on KRA portal within 5 working days of receipt

04

Risk Profile

Client completes a fresh risk profiling questionnaire before account activation

05

Account Active

Account reactivated within 2 working days. Confirmation email sent to registered ID

Turnaround Timelines

Client intimation after flagging

7 days

Document submission deadline

30 days

KYC processing after document receipt

5 days

Account reactivation after KYC done

2 days

Your assets are always safe — even when your account is inactive

  • Securities held in your demat account remain yours and will not be moved without your written consent
  • Idle funds in your ledger are returned to your registered bank account per SEBI settlement guidelines
  • Corporate actions (dividends, bonuses, rights) continue to be processed normally
  • No maintenance fees or penalties are charged solely on account of inactivity

To reactivate your account or request a physical copy of this policy, contact us at support@stockologysecurities.com or visit our office at 111, Krishna Business Centre, PU-4, Vijay Nagar, Indore – 452010 (M.P.). Working hours: Monday to Friday, 10:00 AM – 5:00 PM (excluding Exchange holidays).

STOCKOLOGY SECURITIES PRIVATE LIMITED — DISCLOSURES & INVESTOR INFORMATION

Stockology Securities Private Limited is registered with SEBI as a Stock Broker.

SEBI Registration No.: INZ000326233|NSE Membership ID: 90434

Registered Office & Corporate Office:

111, Krishna Business Centre, PU–4, Vijay Nagar, Indore – 452010 (M.P.)

Stock Broking Services: info@stockologysecurities.com

General Disclaimer

We hereby declare that we do not engage in proprietary trading activities and do not provide any services related to Proprietary Trading (Prop Trading).

Investing in the securities market involves risks. Please read all scheme- and product-related documents carefully before investing.

Registration with SEBI or NISM certification should not be considered as an assurance of guaranteed returns or performance.

SEBI SCORES – Investor Complaint Redressal

Investors can lodge complaints on SEBI SCORES by completing a simple registration.

Mandatory details:

  • Name, PAN, Address
  • Mobile Number, Email ID

Benefits of SCORES:

  • Faster resolution
  • Seamless communication
  • Centralized tracking of complaints

Additionally, investors may use the Smart Online Dispute Resolution (ODR) platform for online grievance handling.

KYC Information

KYC needs to be completed once with any SEBI-registered intermediary. After KYC is verified, it remains valid across brokers, DPs, and mutual funds.

Stock Broking Transaction Alerts

Keep your mobile number and email ID updated with your broker to receive alerts from the Exchanges for each trade you execute. Daily trade confirmations are directly sent by the Exchanges to your registered mobile/email.

Depository (Demat) Safety

To prevent unauthorized activity, ensure your registered mobile number is updated with the DP. CDSL/NSDL sends alerts for all debit and other crucial transactions on the same day.

General Advisory for Investors

  • Beware of SMS, emails, or social media messages recommending unsolicited trades.
  • Invest based on informed decisions and conduct adequate research.
  • Do not rely on unverified tips, influencers, or unauthorized advisory channels.
  • You may report any suspicious activity, fraud, or wrongdoing anonymously via investor platforms of BSE and NSE.

Risk Disclosures — Derivatives Trading

SEBI studies have indicated:

  • 9 out of 10 individuals trading in equity F&O incur net losses.
  • Average net loss for loss-making traders is approximately ₹50,000.
  • Loss-making traders additionally incur ~28% of their losses as transaction costs.
  • Even profitable traders pay 15%–50% of their profits as transaction costs.

"Investing in the securities market involves risks. Please read all scheme and product-related documents carefully before investing. Registration with SEBI or NISM certification does not guarantee returns or performance."

Advisory for All Investors

• Funds/securities should be credited to your account within one working day after payout.

• Consider registering for Speed-e / Easiest facilities from depositories to authorize online transfer of securities instead of DDPI/POA.

• Ensure you receive Contract Notes within 24 hours of your trades and Statements of Accounts once every quarter.

• If you maintain a running account with the broker, ensure settlement happens every 90 days (or 30 days if opted).

• Avoid keeping idle balances with your broker unnecessarily.

• Regularly log in to verify holdings, balances, and transaction statements.

• Monthly SMS/emails from the Exchange provide balances as reported by brokers—review carefully and raise concerns immediately if discrepancies appear.

• Keep your contact details updated to receive timely regulatory alerts.

• Report any mismatch or irregularity to the Stock Broker, and if unresolved, escalate to the Exchange or Depository.

Avoid the Following Practices While Trading Options

  • Sharing login credentials, passwords, or OTPs with anyone.
  • Trading leveraged products like options without understanding associated risks.
  • Writing/selling options or following complex strategies solely on tips or recommendations.
  • Acting on unverified suggestions received through WhatsApp, Telegram, YouTube, SMS, calls, etc.
  • Taking advice from influencers or unregistered entities.

Guidelines on Margin Collection

  • Securities can be accepted as margin only if pledged in the depository system (effective from 01 September 2020).
  • Ensure your email ID and mobile number are updated with the DP and broker to receive OTPs directly from the depository while creating pledges.
  • Check your mutual funds, bonds, and securities regularly in the Consolidated Account Statement (CAS) issued monthly by NSDL/CDSL.

Mandatory Website Disclosures

NSE Observation: ba | NSE/COMP/56350

E-Voting Portals

Vote on resolutions moved by Listed Companies. You will be redirected to the Depository to access e-voting portals of various ESPs.

CDSL e-VotingNSDL e-Voting

Update Email ID & Mobile Number

As per Stock Exchange guidelines, ensure your registered Email ID and Mobile Number are up to date. Daily trade confirmations are sent directly by the Exchange to your registered contact details, not by your broker.

To update: Email - support@stockologysecurities.com or visit our office at 111, Krishna Business Centre, Indore.

Steps to Cast Your E-Vote

  1. Visit the NSDL/CDSL e-voting portal and log in using your User ID, Password, and OTP verification.
  2. Use the applicable User ID based on your holding type:
    • NSDL Demat: DP ID + Client ID
    • CDSL Demat: 16-digit Beneficiary ID
    • Physical Shares: EVEN + Folio Number
  3. Alternatively, log in using your existing NSDL/CDSL credentials.
  4. After login, select the company for which e-voting is active.
  5. Cast your vote and submit it before the e-voting deadline.

Note: Please keep your registered mobile number and email ID updated to receive OTPs and e-voting communications.

Investor Education

To stay updated and improve investment awareness, investors are encouraged to explore educational content available on the BSE Investor Protection Fund website:

https://www.bseipf.com/investors_education.html

© 2026 Stockology Securities Private Limited. All Rights Reserved.