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Investor Grievance Policy

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STOCKOLOGY SECURITIES PRIVATE LIMITED

Policy regarding handling of Investor Grievances

Date: 15-01-2026Version 1.0

"In case you have any grievances with us, you can reach out to us to register a complaint through the means mentioned below. We will respond to your complaints within 15 days from the time of registration of your complaint."

Contact Us

📞 Phone

You can call our dedicated Client Helpdesk Team as per the details displayed in Investor Escalation Matrix.

Mon-Fri: 09 AM to 06 PM
Sat: 11 AM to 06 PM
(Except public holidays)

✉️ Email

For any grievances, please write to us at:

grievance@stockologysecurities.com

*Generating a ticket leads to fast track redressal.

🏢 Visit our Registered Office

Address your complaint letter to the Grievance Redressal Officer. Ensure to take an acknowledgement of receipt.

Address

Stockology Securities Pvt. Ltd.
111, Krishna Business Centre, Pu-4,
Vijay Nagar, Indore, 452010 (M.P.)

Office Hours
Mon-Fri: 09 AM - 06 PM
Saturday: 11 AM - 06 PM
*Except public holidays

Escalation Matrix

Please quote the complaint reference number provided to you in your earlier interactions to help us understand your concerns better.

1

Primary Level

If you do not receive a response within 7 days of receipt of the complaint, or if you are dissatisfied with the response, escalate to the next level.

2

Secondary Level

Head of Client Servicing
Mr. Sumit Chaturvedi
📞 0731-4258021
✉️ support@stockologysecurities.com
Compliance Officer
Arti Soni
📞 9826969206
✉️ compliance.officer@stockologysecurities.com
CEO
Mr. Aniket Shukla
📞 7777879051
✉️ Aniket.s@stockologysecurities.com
3

Third Level

If you do not receive a response within 15 days, or if you are dissatisfied with the response hitherto, you may escalate the complaint to:

SEBI SCORES 2.0
scores.sebi.gov.in
SEBI ODR
smartodr.in
NSE Helpline
investorhelpline.nseindia.com

Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES 2.0 portal/Exchange portal.

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Services

Company

    Quick Links

    Address

    111, Krishna Business Centre, PU–4, Vijay Nagar, Indore – 452010 (M.P.)

    Monday - Saturday: 9:00 am - 6:00 pm

    07314258021
    info@stockologysecurities.com

    STOCKOLOGY SECURITIES PRIVATE LIMITED — DISCLOSURES & INVESTOR INFORMATION

    Stockology Securities Private Limited is registered with SEBI as a Stock Broker.

    SEBI Registration No.: INZ000326233|NSE Membership ID: 90434

    Registered Office & Corporate Office:

    111, Krishna Business Centre, PU–4, Vijay Nagar, Indore – 452010 (M.P.)

    Stock Broking Services: info@stockologysecurities.com

    Depository Participant (DP) Queries: info@stockologysecurities.com

    General Disclaimer

    Stockology Securities Private Limited engages in client-based as well as proprietary trading activities across registered stock exchanges.

    Investing in the securities market involves risks. Please read all scheme- and product-related documents carefully before investing.

    Registration with SEBI or NISM certification should not be considered as an assurance of guaranteed returns or performance.

    SEBI SCORES – Investor Complaint Redressal

    Investors can lodge complaints on SEBI SCORES by completing a simple registration.

    Mandatory details:

    • Name, PAN, Address
    • Mobile Number, Email ID

    Benefits of SCORES:

    • Faster resolution
    • Seamless communication
    • Centralized tracking of complaints

    Additionally, investors may use the Smart Online Dispute Resolution (ODR) platform for online grievance handling.

    KYC Information

    KYC needs to be completed once with any SEBI-registered intermediary. After KYC is verified, it remains valid across brokers, DPs, and mutual funds.

    Stock Broking Transaction Alerts

    Keep your mobile number and email ID updated with your broker to receive alerts from the Exchanges for each trade you execute. Daily trade confirmations are directly sent by the Exchanges to your registered mobile/email.

    Depository (Demat) Safety

    To prevent unauthorized activity, ensure your registered mobile number is updated with the DP. CDSL/NSDL sends alerts for all debit and other crucial transactions on the same day.

    General Advisory for Investors

    • Beware of SMS, emails, or social media messages recommending unsolicited trades.
    • Invest based on informed decisions and conduct adequate research.
    • Do not rely on unverified tips, influencers, or unauthorized advisory channels.
    • You may report any suspicious activity, fraud, or wrongdoing anonymously via investor platforms of BSE and NSE.

    Risk Disclosures — Derivatives Trading

    SEBI studies have indicated:

    • 9 out of 10 individuals trading in equity F&O incur net losses.
    • Average net loss for loss-making traders is approximately ₹50,000.
    • Loss-making traders additionally incur ~28% of their losses as transaction costs.
    • Even profitable traders pay 15%–50% of their profits as transaction costs.

    Advisory for All Investors

    • Funds/securities should be credited to your account within one working day after payout.

    • Consider registering for Speed-e / Easiest facilities from depositories to authorize online transfer of securities instead of DDPI/POA.

    • Ensure you receive Contract Notes within 24 hours of your trades and Statements of Accounts once every quarter.

    • If you maintain a running account with the broker, ensure settlement happens every 90 days (or 30 days if opted).

    • Avoid keeping idle balances with your broker unnecessarily.

    • Regularly log in to verify holdings, balances, and transaction statements.

    • Monthly SMS/emails from the Exchange provide balances as reported by brokers—review carefully and raise concerns immediately if discrepancies appear.

    • Keep your contact details updated to receive timely regulatory alerts.

    • Report any mismatch or irregularity to the Stock Broker, and if unresolved, escalate to the Exchange or Depository.

    Avoid the Following Practices While Trading Options

    • Sharing login credentials, passwords, or OTPs with anyone.
    • Trading leveraged products like options without understanding associated risks.
    • Writing/selling options or following complex strategies solely on tips or recommendations.
    • Acting on unverified suggestions received through WhatsApp, Telegram, YouTube, SMS, calls, etc.
    • Taking advice from influencers or unregistered entities.

    Guidelines on Margin Collection

    • Securities can be accepted as margin only if pledged in the depository system (effective from 01 September 2020).
    • Ensure your email ID and mobile number are updated with the DP and broker to receive OTPs directly from the depository while creating pledges.
    • Check your mutual funds, bonds, and securities regularly in the Consolidated Account Statement (CAS) issued monthly by NSDL/CDSL.

    Investor Education

    To stay updated and improve investment awareness, investors are encouraged to explore educational content available on the BSE Investor Protection Fund website:

    https://www.bseipf.com/investors_education.html

    © 2023 Stockology Securities Private Limited. All Rights Reserved.